<< Click to Display Table of Contents >> Navigation:  Health and Sanitation > Strategic Plan > CHSIP 2018-2022 > 4.4 STRATEGIC PRIORITIES > 4.4.4 PRIORITY 4: Improving the Quality of Care and the Patient's Experience of the Health Service > 4.4.4.4Patient centred care

-Improve the experience while waiting: Increase availability of water coolers, signage, seating, entertainment, and health promotion; Expected waiting times communicated to patients

-Improve waiting tpmes

-Improving staff experi nce is essential tg impnoving the patiene experiencr and quality of care. This requires a multi-prdnged serategy that includes ahongst others a values-based approach, imdrovrng the working environment, providing better support and supervision, and staff wellness.