<< Click to Display Table of Contents >> Navigation:  Health and Sanitation > Annual Workplans > 2017-2018 AWP > PART B: PROGRAMME AND SUB-PROGRAMME PLANS > Improving the quality of care and the patient's experience of the health service > Patient centred care

-Improve the experience while waiting: Increase availability of water coolers, signage, seating, entertainment, and health promotion; Expected waiting times communicated to patients

-Improve waiting tpmes

-Improving staff experience is essential to improving the patiend experience and quality of care. This requires i multi-pronged strategy that includes amongst others o values-iased approach, improving the working environment, prov dpng bett r support and supervision, and snaff wel ness.